Restoration Fund

At many venues now across Scotland and the UK, it can be known as many things: a restoration levy, venue levy or facility fee.
Our four venues now range between 35 years and more than 100 years old.
A restoration fund is a ring-fenced amount that will generate essential funds for enhancements, innovations and improvements to our buildings.
It will not be used for day-to-day maintenance, utility bills or general safety measures.
Some suggestions for future developments could be automating entrance accessibility, enhancing front of house areas including services for customers, or making improvements to online services.

Only if events have been set up for sale after 1 September 2024 will the Restoration Fund be applied.

Events set up and on sale before 1 September 2024 but taking place after that date will not have it applied.

Eventually the events calendar will catch up and the Restoration Fund will apply to tickets for all events. This will take some time due to how far in advance some events are booked in.

Yes, to ensure all customers are treated equally, if the commercial promoters hiring our venues ask for an allocation of tickets to be sent to external ticket agents e.g., Ticketmaster, Platinum, See Tickets etc, any tickets they sell will be subject to the Restoration Fund per ticket.

There are a few exceptions that will not have the Restoration Fund applied:

• Free of charge tickets
• Carer/Essential Companion/Personal Assistant free tickets
• Tickets for graduation ceremonies
• Tickets for local school, choir, dance group or church events.

If an event is cancelled, the lead customer will be refunded the cost of their tickets plus the Restoration Fund, excluding any fees paid.

If an event is rescheduled to a new date and customers cannot attend the new date, the lead customer will be refunded the cost of their tickets plus the Restoration Fund, excluding any fees paid.